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Warranty returns

stryv products are manufactured to the highest standards and tested rigorously before release. In case you encounter any difficulties while using your product, we recommend that you first read the manual packed together with the product.

However, if you encounter any manufacturing or material defects within the warranty period, we will ensure that the replacement process is as simple as possible.

Simply drop us an email where our staff will attend to your request.

Warranty Period
Main CategorySub CategoryWarranty Period
HairdryersProfessional Hairdryer2 years
ProTraveller2 years
Colour+2 years
Hair StylersMiniCurler1 year
Airsleek2 years
Airflex2 years
MiniStyler1 year
ProStyler2 years
ProStraightener2 years
Oral CarePocketSmile1 year
SonicSmile1 year
Toothbrush replacement brush headsNo warranty
Men’s GroomingPreciseShave1 year
PowerShave1 year
MultiShave 1.0/2.01 year
ProShave1 year
MiniShave1 year
Nose Trimmer1 year
SmoothOperator1 year
Shaver replacement bladesNo warranty
Women’s GroomingLuxShave1 year
CallusRemover1 year
Warranty Terms

stryv provides a warranty running from the date of purchase for all its products which include parts and labour as follows:

  • 1-year battery-operated products; and
  • 2-year warranty for all plug products 

This warranty covers repairs or replacements due to faulty materials or workmanship free of charge. Please retain original proof of purchase; in the absence of this the warranty starts from 30 days from the date of manufacture.

In the event of a replacement, the warranty will not be extended and/or renewed.

What is excluded?

This warranty does not cover:

  • Damage due to improper use or use contrary to the instructions from the manual.
  • Fair wear and tear.
  • If earlier repairs or alterations have been carried out by unauthorized persons.
  • Damage is caused by electrical surge, lightning, water, abnormal or wrong voltage.
  • Physical damage caused by drops or improper handling, pets, transport accident or natural disasters.
  • Where the model or serial number on the product has been tampered, altered or made partially or fully illegible.
  • (e.g. shaver foil or cutter block) As well as defects that have a negligible effect on the value or operation of the appliance. The guarantee becomes void if repairs are undertaken by unauthorized persons and if original stryv parts are not used.