The product comes with a complimentary 2 year warranty without any registration. This covers defects due to faulty workmanship or materials within the guarantee email.

Aesthetic defects and damage due to misuse are not covered.

Stryv reserves the final right in determining if a benefit under the warranty can be claimed.

To submit a warranty claim, simply email us at contact@stryv.my with an image of the affected area.

Absolutely! Lightweight and doubles up as a hair dryer and styler - perfect for any kind of do’s you want to achieve.

220 - 240V!

There are a total of 3 heat settings! Depending on your hair length, low temperatures are suitable for finer, delicate hair, medium for normal hair types, and high heat for thicker, coarser hair. 

We also have a cool shot function where you’re able to reduce the risk of heat damage and set your hair while doing so! 

Yes our AirFlex 2.0 is suitable for all hair lengths and most hair types!

However, if your hair is super thin, fine, and frizzy, the AirFlex 2.0 may not work well on you.

No two people have the same hair, so please feel free to come down to our retail outlets to give the styler a try before committing to buying one!

No, the Stryv Airflex isn’t cordless and comes with a 2m wire cable.

Negative ion technology works by emitting negative ions that neutralise the positive ions in your hair, reducing frizz and enhancing shine. It also helps protect your hair from heat damage, leaving it healthier and more vibrant.

Bladeless technology uses a powerful airflow system to dry your hair quickly and efficiently. It not only dries your hair in record time but also reduces noise and energy consumption. Plus, it's safe and easy to clean.

Coanda Air Technology uses a spinning vortex of air to attract and wrap your hair around styling barrels. This process, known as the Coanda effect, minimises the need for high heat, making styling quick and efficient.

You can activate the auto-cleaning function on your AirFlex 2.0 by following these simple steps:

• Plug in the AirFlex 2.0 device and turn on the wall switch
• Turn on the power button on the AirFlex 2.0 and then turn off the power button after that.
• Finally, long-press and hold the temperature button at the bottom until the auto-cleaning function activates.

You may then let the auto-cleaning function run its course and it will turn off once it’s complete. We encourage you to regularly run the auto-cleaning function in tandem with cleaning the filter cage to ensure optimal performance.

A minimum spend of RM80 is required for free delivery.

We only ship within Singapore (https://stryv.co/), Malaysia (https://stryv.my/), Hong Kong & Macau (https://stryv.hk/) and Taiwan (https://stryv.tw/) for orders made on the country-specific website.

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.

If your order is delayed beyond the estimated delivery time, please reach out to our customer support team at contact@stryv.my.We will investigate the issue and provide you with an update on the status of your delivery.

You may reach out to us at contact@stryv.my to make arrangements. A fee may apply.

If you receive a damaged or defective product, please contact our customer support team at contact@stryv.my within 7 days of delivery. We will guide you through the return and replacement process to ensure your satisfaction.

If you need to change the delivery address or update your order details, please contact our customer support at contact@stryv.my as soon as possible.We'll do our best to accommodate your request, but it may depend on the order's processing and shipping status.